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ACH Schedule for Thanksgiving Day

In observance of the Thanksgiving Day federal holiday, we will be closed Thursday, November 23. Business Online Banking ACH files must be received by Tuesday, November 21, in order to settle before the upcoming holiday. ACH files received on Wednesday, November 22, will not settle until Friday, November 24.

Fraud Alerts

Is fraud alert service available 24 hours a day, or will I only receive alerts during a certain time of day?

Service: Fraud Alerts | Updated: April 4th, 2023

Answer:

Yes. We monitor for fraud on your National Federal Bank debit and credit cards 24 hours a day, seven days a week. 

If fraud is detected on your card, you will first receive a text message notification. Texts are sent from 7:00 a.m. to 10:00 p.m. in the cardholder’s time zone.

If we do not have your mobile device number on file or you do not respond to the text alert within 30 minutes, you will receive a phone call from our Customer Support Center. Calls are made from 8:00 a.m. to 9:00 p.m. in the cardholder’s time zone.

If you do not respond to the text or phone call, you will receive an email. Emails are sent 24 hours a day, seven days a week. 

Learn more about Fraud Alerts

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