National Federal Bank Support Center

Contact Us by Phone

Contact via email or livechat

Monday through Friday, 7:30 a.m. to 7:00 p.m. MT
and Saturday, 9:00 a.m. to 2:00 p.m. MT

For account balance and transaction information call our 24 Hour Day & Night Telephone Banking service.

Contact Us Online

Are you an existing client with Online Banking? Sign into Online Banking to use secure messaging.

Online Banking Login

Contact Your Local Branch

Use our locator to find a banker near you or browse our directory.

Search Locations

Report Fraud

Report any suspicious email, text message, or website to our corporate security department. Learn who to contact if your identity has been compromised.

Learn More

Report Lost/Stolen Card

Report your lost or stolen Credit/ATM/Debit card. Select your card from our lineup to get started.

Learn More

Wire

Debit Card Dispute

To file a dispute claim, please send us an email, or chat with us via our livechat. Support is available 24 hours a day, seven days a week.

Verification of Account

You will receive information that suits your particular needs in about three business days.

Support FAQ by Service

Mailing Addresses

Mortgage Remittance

National Federal Bank (Mortgage)
PO Box 24888
Seattle, WA 98124-0888

Credit Card Remittance

National Federal Bank (Credit Card & First Care)
PO Box 35138
Seattle, WA 98124-5138

Check Collection Mailing

National Federal Bank- Great West Center
Attn: Check Collection- BCS Dept.
PO Box 30918
Billings, MT 59116

Consumer/Commercial Loan Remittance

National Federal Bank
PO Box 30918
Billings, MT 59116